Refund and Return Policy
Simple rules for returns, refunds and the warranty on TreadForth products.
Returns for factory defects
We stand by our quality. If your product arrives with a factory defect, you have 7 days from delivery to tell us and return it.
- Send the product back in its original packaging with all accessories included.
- Contact us first at contact@treadforthglobal.com with your order number and a short description of the problem. Photos or a short video help.
- We inspect the product and confirm the next step with you.
What you get: replacement or refund
If the defect is confirmed, we replace the product at no cost to you. If we can't replace it, we refund the price you paid for that item to your original payment method. Refunds are issued through our payment provider, and how soon the money shows up depends on your bank or e-wallet.
Change-of-mind returns
We don't accept change-of-mind returns on our devices because of hygiene standards. Please check the product details, price and size before you order. If you have questions first, we're happy to answer them.
Items damaged or wrong on arrival
If your order arrives damaged or isn't what you ordered, contact us within the same 7 days and we will make it right.
Warranty
Every TreadForth device comes with a 1-year limited warranty, counted from the day it is delivered. It covers failure of the electronic components under normal use, such as battery failure, motor malfunction, or control problems.
The warranty does not cover accidental damage, water submersion, or repairs by anyone other than us. If your product qualifies, we replace it directly. To make a claim, email contact@treadforthglobal.com with your order number and a description of the problem.
Questions
Not sure which section applies to you? Email contact@treadforthglobal.com and we'll point you the right way.